Privacy policy

1. INTRODUCTION

The exclusive ownership and management of the Application CITYPARK (hereinafter “the Application”) and the website www.citypark.gr(hereinafter “the website”) is the company “CITY PARK SINGLE-MEMBER P.C.” (hereinafter referred to as the “Company” or “CITYRARK”) located at 1 Frixou Papachristidi Street, Eleftheroupoli, Municipality of Pangaio, Kavala’s regional unit, P.C. 64100, with VAT Reg. No. 801403845, Tax Office of Kavala and GEMI No. 156082730000

This Privacy Policy (hereinafter “Privacy Policy”) is an integral part of the Terms of Use of the CITYPARK Application and the Website. www.citypark.gr which we would like for you to read.

CITYPARK considers the privacy of your data very important. This Privacy Policy explains how and for what purposes we use the information we collect from you through the application/website. Please read this Privacy Policy carefully. By using the services you agree to be bound by this policy regarding the information collected about you by the application / Website.

If you have any questions about the policy, please contact us and we will try to resolve your queries to the best of our ability.

The Privacy Policy covers all personal data of visitors/users/members collected by the Application/Website when visiting and using the services. In addition, the Privacy Policy covers the conditions for collecting, processing and managing the personal data of visitors/users/members by the Company. If the visitor does not agree with these terms, he or she must not proceed with the registration process and creation of an account on the Website/Application or follow the Opt Out Procedure as described below.

This Privacy Policy does not cover in any way the relationship between visitors/users/members of the Website/Application and any services that are not under the control and/or ownership of the Company.

It is important that the personal information you provide us is true, complete, accurate and up-to-date. Therefore, you should inform us if any of this personal information changes, for example if you change your e-mail address.

2. BROWSING THE WEBSITE

Each visitor can browse the Website/Application without providing any personal information. Personal data such as full name, e-mail, contact telephone number, date of birth, vehicle registration number etc. will only be needed if the visitor wishes to become a member of the Website/Application in order to be able to use its services. The Company has the ability and reserves the right to store the visitor’s IP address and, if necessary, to contact the visitor’s Internet Service Provider (ISP) in case of violation of the Terms of Use of the Website/Application.

3. PERSONAL DATA COLLECTED AND THEIR USE

Ι. DATA AND INFORMATION COLLECTED

In order to use our services, the collection of certain personal data or user identification information ( PII ) is required. Personal Data includes data or information that identifies an individual, such as name, e-mail address or other data that can be reasonably linked to the identity of a natural person, such as a mobile phone number. This data can be used to uniquely identify a user, including for the purpose of displaying targeted advertisements, messages or content.

Data not necessarily linked to the identity of a natural person may also be collected, including, but not limited to, IP addresses, browsers, operating system, cookies, advertising IDs, type of device, etc.

We recommend that you refer to and carefully read our Cookies Policy, in order to be informed about Cookies, how they are used and how you can control them.

Basic Account Data: Although you are not obliged to provide us with this information, the process of registering on the Website/Application and using our services, i.e. booking a parking space in one of our affiliated facilities is not possible without providing a minimum amount of personal data. Specifically, the following data are collected:

• Full name – this must be stored in order for us to be able to identify you as a user and provide you with our services. Your full name will be communicated to managers of the affiliated parking operators with whom you may make a reservation through the App or the website.
• Email address – we will send you an email when you register as a user as well as to confirm your reservation. In addition, we may need to send you an e-mail about anything related to your reservation (e.g. cancellation, change, etc.). We may share your email with third parties, including the managers of any affiliated parking operators to whom you may make a reservation through the App or the Website.
• Vehicle Registration Number – we store this information in order to complete a reservation so that you can be identified at the parking facilities as the user who made the reservation, for security reasons and to ensure that you park in the correct reserved space. Your vehicle registration number will be communicated to the managers of the affiliated parking operators with whom you may make a reservation through the App or the Website, together with the date and times of your reservation, and in some cases your name. Please note that the Company has signed a separate Privacy Policy with each affiliated parking facility within the framework of the contract between us, in order for them to be bound in turn to comply with the requirements of the legislation on the protection of personal data.
• IP address – this is used by us and some of our third party providers to identify your device when providing our service as well as to ensure product security and fraud prevention.
• Payment methods – the details of the payment method you enter (including credit/debit card details, full name, e-mail and in some cases address) are sent directly to the certified electronic payment provider with which the Company cooperates, while the data is encrypted. This information is not stored in any way on the Application or the Website, on the Company’s servers, while the Company’s employees and our partners (except for the competent certified electronic payment provider) do not have access to such information.
• – we store the history of parking reservations you have made through the App or our Website in order to make it faster and easier for you to use repeatedly as well as for accounting purposes for both parties.
• Mobile phone number – we store it initially to confirm your registration as a user and then in order to be able to contact the affiliated parking operator of the parking space you have reserved, whether a private individual or a parking enterprise. We may need to contact you by phone for issues related to your reservation or your user account.
• Comments/Reviews – if you choose to leave a comment/review on a parking location, this will be visible to other visitors/users of the app/website who may be interested in booking at that location. In this case, please note that only your first name and the first initial of your surname will be visible.
• Location data – if you choose to enable location services, we will periodically store your location data in order to continually improve our parking search engine. You can block the storage of this data by simply turning off your location services.
• Application Management Software – we share the following data with our GDPR-compliant Application Management Software so that we can contact you: full name, e-mail, mobile phone number and any messages you may have sent to our customer support service.
• Management of your reservation – the Company’s customer support employees may have access to the above data (clearly excluding payment method details) when managing your reservation.

When you use the App, we may use GPS (or similar) technology to determine your current location in order to identify the area you are in to display relevant messages/data/custom features.

In addition, when you subscribe to the newsletter and the newsletter is or offers are sent, certain data such as e-mail, IP address and user interaction data are collected.

II. PURPOSE OF COLLECTING PERSONAL DATA

The personal data provided by the user / member anywhere on the Website / Application are intended solely to ensure the operation of the services provided and the legality of the relevant transactions. The processing of personal data of users of the application and the website is subject to the terms of this Policy and the applicable provisions of the General Data Protection Regulation (EU/2016/679) as implemented by Law 4624/2019. They may not be used by any third party without a contract that ensures the protection of personal data processing in accordance with the above mentioned legislation. Finally, by using the services of the Website/Application, it is possible that other information may be requested or collected for statistical purposes, regarding your interaction with the application and the website, which, however, are not linked to the personal data of the user/member in accordance with the provisions of the legislation on the protection of personal data.

The data we collect through the application and the website may be used by us for the following purposes:

• To manage your account as a user and provide you with the services associated with it. The legal basis for the processing is the necessity of such processing for the performance of the contract and, for optional data, consent.
• For our communication with you for reasons related to the provision of the offered services on the legal basis of our legitimate interests.
• To contact you at your request and provide you with information or satisfy the request on the legal basis of the performance of the contract.
• To communicate with you in case of any changes concerning you regarding the services provided on the legal basis of the execution of the contract.
• To contact you regarding the clarification and settlement of disputes pertaining to the payment of fees on the legal basis of our legitimate interests.
• To collect statistics on the legal basis of your consent
• To improve the services of the website and the application on the legal basis of our legitimate interests.
• For commercial purposes, i.e. promotion of newsletters upon subscription to it on the legal basis of consent
• To improve the Company’s advertising activity on the website and the application on the legal basis of your consent.

III. PROCEDURES REQUIRING THE COLLECTION AND PROCESSING OF PERSONAL DATA & PERSONALLY IDENTIFIABLE INFORMATION ( PII )

• Registration on the Website/Application

In order to create an account on the Website/Application, the visitor must provide his or her name, an email and a password, as well as his or her vehicle registration number, contact phone number and email. After registration, the above account details can be viewed / modified at any time and at no charge by the user / member using his or her personal password or by contacting the Company and making a request.

An account is marked inactive and deleted if it has not shown any activity for 5 years. Before deletion, the holder is informed electronically by e-mail of the impending deletion. Activity is understood as: Reservation, Cancellation of Reservation, Login to the Website /Application.

• Electronic Reservations and Transfer of Personal Data to Parking Facilities

In order to make an online reservation at an affiliated parking facility, the user/member of the Website/Application is requested to provide the full name of the reservation holder, the vehicle registration number and a contact telephone number. This information may be that of the user/member or any other natural person on whose behalf the user/member is making the reservation. Upon finalization of the reservation on the Website/Application, the full name of the beneficiary, the contact telephone number and the registration number are automatically transferred to the parking facility of the reservation (only in the case of affiliated organized parking businesses and not to affiliated private parking spaces) and only to it, as they are necessary for the provision of the relevant services. The affiliated parking facilities as mentioned above have committed to the Company that they will treat this information as confidential and that they will use it exclusively for the sole purpose of facilitating and executing electronic bookings. These data are also kept in the Company’s records.

After a reservation is finalized or cancelled, the following data: Full name, Registration No., Contact Telephone, E-mail are anonymized after 12 months.

• Recording of calls

The Company has the right to record the telephone calls made to and from its call center, in order to ensure the highest quality of telephone service, as well as to resolve any questions arising from the services received by its users, after informing the user that the call is being recorded. Calls are archived for a maximum of 6 months after the call has been made.

3. DATA RETENTION AND OPT OUT PROCEDURE

The company retains personal data for the period of time provided for by the applicable legislation and for as long as necessary for the provision of the services offered, in compliance with the applicable legislation and to achieve the purposes of processing, for compliance with our tax and legal obligations and for the protection of our legitimate interests.

The user may request to opt-out of data collection and/or delete the data collected so far by sending an email to contact@citypark.gr

Data collection from the Application can be terminated when the user uninstalls the Application. The procedure appropriate to the device, operating system, online store or mobile network should be followed by the user.

In order to opt out of the collection of Google Cookies data, the user can modify their personal settings in Google’s Ads Settings.

In order for the user to opt out of having their geolocation recorded, they will need to disable location services in their mobile device settings.

4. TRANSFER OF PERSONAL DATA TO THIRD PARTIES AND PROTECTION MEASURES

The company transfers certain personal data to affiliated parking facilities – processors as described in detail above in article 2 par. I in order to make booking and use of the service possible. The above parking facilities must process your data in accordance with the applicable legislation as provided for in the contract between us.

Furthermore, the Company may collect and/or transfer, in accordance with applicable legal provisions, your personal data to third-party processors, other than parking facilities, for Advertising, Statistics, Repeat Marketing. We may work with statistics companies ( web / mobile app statistics ) to help us understand how the Website / App is used and to record statistics such as frequency of visits and length of stay on the website. In addition, we may use Advertisers and advertising networks that use some of the information collected by the Website/Application, including, but not limited to, the unique identifier of the user’s device and/or mobile phone number.

Users wishing to opt out should follow the procedures as described above in the OPT OUT PROCEDURE.

We may transfer data to third party partners for the purpose of providing a service you have requested or a promotional offer made by us or third parties. The transfer of information between partners includes applications or websites that integrate with APIs or otherwise with our services and APIs or services to which the Company has connected.

Your data are transmitted to third parties – processors when necessary to achieve the purpose of providing the services offered. They may be available to the Company’s staff and its partners, however all these parties are bound by rules of confidentiality and fair and lawful processing.

In addition, your data are transmitted, as appropriate, to the technical support company of the ProgressNet O.E. website and the technical support company of the ProgressNet O.E. application. All the above third party processors are bound by confidentiality and fair and lawful processing rules.

Your personal data may be transferred if we are obliged to do so under applicable law. In particular, data may be transferred to the competent judicial, police and other administrative authorities upon legal request in order to comply with applicable laws and to respond to investigations by Public Authorities (e.g. Police, Prosecutors and Independent Authorities) and to comply with court orders.

In addition, your personal data may be disclosed if this is necessary for the purposes of safeguarding our legitimate interests and in order to protect our rights, the Website/Application and other users of the Website/Application.

Each time we make sure that all the conditions and guarantees that safeguard the protection and security of your data are met.

Specifically, in order to ensure the protection of your personal data on the website/application we cooperate with ProgressNet O.E.

Both the website and the application use an encryption system (SSL) to ensure the security of your data while you are browsing on them.

The processing of your personal data is carried out by the company SCREAM OUT MEDIA which manages the website and the application. CITYPARK is the data controller.

5. USER RIGHTS

Within the framework of the legislation on personal data, the user/member has the following rights:

• Right of access to your personal data. You have the right to request, at any time, information about the processing of your data by the Company or copies of your personal data that we hold.
• Right to rectification of your personal data. You have the right to ask us, at any time, to correct information that you believe to be inaccurate. You also have the right to request that any information you consider incomplete be completed.
• Right to erasure of your personal data. (also known as the Right to be Forgotten). You have the right to ask us to delete your personal data in certain cases.
• Right to object to the processing of your personal data. You have the right, at any time and for reasons relating to your particular situation, to object to the processing of your personal data. If, however, there are compelling legitimate grounds for the processing which override your rights, interests and freedoms or for the establishment, exercise or maintenance of legal claims, we may refuse your objection, which depends on the reason for the processing.
• Right to portability of your personal data. This only applies to the data you have provided. You have the right to request that we transfer the data you have provided to us to another controller or provide it to you. The right only applies if we process information on the basis of your consent or for the purpose of entering into or performing a contract and the processing is automated.
• Right to withdraw your consent. You have the right to withdraw your consent to the processing of your data at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on consent prior to its withdrawal.
• Right to non-automated individual decision-making, including profiling . You have the right to object when a decision concerning you is based solely on automated processing, including profiling, and that decision produces legitimate effects or significantly affects you.

For any issue related to the processing of your personal data by the Company, as controller, and assistance in exercising your above rights, you can contact@citypark.gr

To exercise the above rights, you can contact contact@citypark.gr

You can exercise the above rights free of charge and we will reply to you within one month of receiving your request.

6. COOKIES

The Website/Application may use cookies in order to improve the user’s experience while browsing on it and to improve the overall quality of its services. Cookies are small text files that are sent to a user’s computer when they visit a website. Cookies are stored on the visitor’s/user’s hard drive but do not take note of any document or file from his or her computer. They are used to facilitate visitor/user access to the services of the Website/Application, for statistical purposes in order to determine the areas in which these services are useful or popular or for marketing purposes. The visitor / user / member of the Website / Application can configure his or her browser in such a way as to prohibit receipt of all cookies or to notify him or her when a cookie is sent. However, visitor/user/member of the Website/Application should be aware that certain features or services of the Website/Application may not function properly without cookies. For more information please refer to our Cookies Policy.

7. OPERATING SYSTEM LICENCES

Most mobile platforms ( iOS , Android , etc.) have defined specific types of device data that apps cannot access without your consent. These platforms have licensing systems for obtaining your consent. The iOS platform will notify you the first time our App needs access to certain types of data and give you the option to consent (or not) to this request. Android devices inform you of the permissions our App requires before you use it for the first time, and your use of the App constitutes your consent. The permissions/licenses that our application requires may change over time.

8. GENERAL CONDITIONS FOR THE PROTECTION OF PERSONAL DATA

The user / member may contact the Company at any time and without charge in order to exercise his or her rights as set out above.In the event of a request to update personal data, the Company may ask the user / member to verify his or her identity before it can satisfy the request. Visitors/users of the Website who are minors are not authorized to register as members and therefore are not obliged to submit their personal data. The account holder on the Website/Application (member) is fully responsible for any use and maintenance of the secrecy and security of his or her password and must immediately notify the Company of any use of his or her account by a third party without authorization as well as any other case of breach of his or her electronic account. CITYPARK operates in accordance with current Greek and EU legislation and has adopted procedures that protect the personal data that the user/member provides through the Website and the Application, for as long as he or she is registered to its services. Only authorized employees have access to these, whenever necessary. These data are deleted after the termination of the transactional relationship in any way.

9. AMENDMENTS TO THE PRESENT POLICY

The Company reserves the right to change or modify the Privacy Policy at any time, without notice to users/members. Any use of the Website/Application following such change or modification shall be deemed to constitute acceptance by the user/member of the changes, modifications, additions or deletions.

This Privacy Policy may be revised or amended to comply with legislative requirements, new practices of the Company, etc. Such changes, modifications, additions or deletions to the Privacy Policy shall take effect immediately, i.e. by posting them in the relevant section on the Website/Application. It is your responsibility to check from time to time to identify the latest version and to determine whether you still agree and accept it. If, at any time, you feel that you do not agree with any of the changes that may have been made to this Policy, please stop using our services either through the App or the Website. If you continue to use our services after the changes take effect, you will be deemed to have agreed to the revised Policy. If we make significant changes to this Policy, we will make every effort to inform you of those changes in advance.