Terms & conditions

Welcome to the CITYPARK mobile application and the website www.citypark.gr. The Application/Website is an online platform through which you can make parking reservations throughout Greece in designated parking facilities which may be accompanied by special discounts. Special discounts are valid under certain conditions and for a specific period of time and in a specific quantity. Both the application (app) and the online platform are designed so that the visitor/user can obtain the above benefits and services by making free online reservations, under the terms described below and which the visitor/user accepts fully and unconditionally.

Ι. General Information

The exclusive ownership and management of the Application CITYPARK (hereinafter referred to as “the Application”) and the Website www.citypark.gr (hereinafter referred to as “the Website”) belong to the company “CITY PARK SINGLE-MEMBER P.C.” (hereinafter referred to as “Company” or “CITY RARK”) located at 1 Frixou Papachristidi Street, Eleftheroupoli, Municipality of Pangaio, Kavala’s regional unit, P.C. 64100, with VAT Reg. No. 801403845, Tax Office of Kavala and GEMI No. 156082730000

The Company provides the use of the Application / Website under the following terms and conditions. Users are advised to read these Terms of Use carefully. If you do not agree with the following Terms of Use, do not install the Application file and use it or browse the Website, as by installing the Application file and further using the Application and the Website, you acknowledge that you have read, understand and agree, unconditionally or without reservation, to be bound by these Terms of Use and the Privacy Policy, which forms an integral part thereof.

ΙΙ. Intellectual Property Rights

The entire content of the Website/Application, referred to herein indicatively and not restrictively, including images, graphics, photographs, drawings, texts and services provided are the intellectual property of the Company and/or its affiliated companies and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features that represent CITY PARK SINGLE-MEMBER P.C. and its services are exclusive trademarks and distinctive features of the Company and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their display and presentation on this Website/Application should in no way be construed as a transfer or assignment of a license or right to use them.

Based on the above, any copying in whole or in part, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public is expressly prohibited. Furthermore, any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the content of the Website/Application in any way or means for commercial or other purposes is expressly prohibited without the express prior written consent of the Company or any other legal holder of the aforementioned rights. Otherwise, the above actions may be considered to infringe the intellectual property rights of the Company, which reserves the right to claim any direct and consequential damage caused to it in accordance with the provisions of the applicable legislation.

ΙΙΙ. Scope of Services

Through the Website/Application, services and Special Offers for parking facilities may be advertised and promoted which the visitor/member/user of the Website/Application may obtain by making FREE online reservations, subject to the terms and conditions hereof.

The option of using the services provided concerns two types of parking facilities, namely parking spaces within parking companies affiliated with the Company and private parking spaces of private owners affiliated with the Company. As the selection of each parking space is governed by different Terms of Use, please read carefully, depending on the category of the parking space you select (in case of differences in the terms of use, there are separate sections in each article, where necessary, where under item A there are those applicable to the reservation of parking spaces within organized affiliated parking companies, while under item B there are those applicable to the reservation of private parking spaces of affiliated private owners, where the terms of use are different).. It is noted that after you have read and understood these terms of use with the respective individual clarifications, your further use of the Application / Website implies your unconditional acceptance of them.

In any case, it should be noted that the services of CITYPARK and www.citypark.gr are available only for personal and not for commercial use. For this reason, the visitor/member/user of the Website/Application does not have the right to resell, directly link, use, copy, monitor (e.g. with spider, scrape programs), present, download or reproduce any content or information, software, products or services available on the Website/Application for any commercial or competitive activity or purpose.

Α) FOR RESERVATIONS OF PARKING SPACES WITHIN ORGANISED AFFILIATED PARKING FACILITIESPARKING

The Company does not acquire in any way the status of a seller, and participates in the process of promoting the services and Special Offers exclusively and only as a third-party intermediary.

By making an online reservation via the CITYPARK application or the www.citypark.gr website, a contractual relationship (legally binding) is created between the user and the parking facility where the reservation was made. From the moment the online booking process is completed, CITY PARK acts exclusively as an intermediary between the user and the parking facility, transferring the booking details to the parking facility. Consequently, the Company is not liable to the members/users of the Website/Application for the information contained in the Website/Application or the quality of the services provided by parking facilities or for any damages that may occur when performing or not performing their parking duties (see ARTICLE IX. Disclaimer of Liability herein).

Β) FOR RESERVATIONS OF PRIVATE PARKING SPACES OF PRIVATE INDIVIDUALS AFFILIATED WITH THE COMPANY

The Company also makes available on the application/website for reservation by users private parking spaces belonging to private owners under contract with the Company.

By making an online reservation through the CITYPARK application or the website www.citypark.gr, a contractual relationship (legally binding) is created between the user and the Company as the manager of the private parking space where the reservation was made. From the moment of completion of the online booking process for a private parking space, CITY PARK acts exclusively as an intermediary between the user and the parking space, therefore it is not liable to the members/users of the Website/Application for the information contained in the Website/Application or for the quality of the services provided by the private parking spaces or for any damage that may occur while performing or not performing their parking duties (see ARTICLE IX. Disclaimer of Liability herein).

ΙV .How to Create an Account and User Profile

Creating an account and user registration on the CITY PARK application/website and www.citypark.gr respectively is free of charge, however, in order to obtain an account and become a registered user you will be required to provide certain basic personal information in order to use the services provided.

By accepting these terms of use, you agree that all information provided during registration and account creation is true and accurate and will be updated each time there is a reason to do so. The Company will use the information provided in order to contact you.

Each user may create only one Profile and one registration and for this reason the Company reserves the right, at its discretion, to remove the registration – account of anyone deemed to hold more than one profile at a time.

No other person is allowed to use your Profile – account. Accordingly, you are not permitted to appear as a different person even if that person is a user of the application/website. For this reason, each user must immediately notify the Company of any unauthorized use of his or her account and any breach or potential breach of security of his or her account.

As soon as you receive an email from us removing your registration – your account is considered deactivated.

We reserve the right to terminate your registration/account without prior notice if we consider that you have violated these Terms of Use.

During the registration and profile creation process you are provided with the options to either register by directly entering the following information in the application/website: First Name, Last Name, E-mail, contact number and vehicle registration number, or to sign up by logging in with your Apple or Google account. In this case, only the username you use on these accounts will be displayed, and the application/website will not receive any other information that includes the user profile on these accounts. Therefore, you will need to enter your E-mail, contact number and vehicle registration number.

It is possible to register more than one vehicle registration number.

As soon as a user profile/account is created either in the Application or on the Website, you can log in with the same details (user name & password) in both, without having to re-register in the other application.

You are solely liable for any action you take under your personal password, username and account.

V . Definitions –Procedure – Terms of Service

The following applies to the terms and conditions of use of the services of the Application / Website and the process of online reservations:

«CITYPARK(or Application): The application (app) through which it is possible to make Electronic Bookings to business or individuals affiliated with CITY PARK, which may be accompanied by exclusive discounts or privileges, in accordance with the terms and conditions hereof.

«www.citypark .gr » (or Website): The website which is a platform for making Electronic Bookings to CITY PARK affiliated businesses or individuals, which may be accompanied by exclusive discounts or privileges, according to the terms and conditions hereof.

Affiliated Business (or Parking Space):: The CITY PARK affiliated business (individual or company in any corporate form) that operates one or more parking spaces and which agrees to provide parking spaces for reservation through the Website/Application, which may be accompanied by Special Offers.

Affiliated Individual (or Parking Space) : The private owner of one or more parking spaces affiliated with CITY PARK, whose parking spaces are provided by CITY PARK under contract for reservation through the Website/Application, and which may be accompanied by Special Offers.

Special Offer : The offer of products, benefits and services of a space to the members of the Website/Application at discounted or preferential prices. The Special Offer is defined either as a percentage (%) discount on the posted prices of the parking space and applied to the total cost of the parking or as a special price list offering preferential rates and covering part or all of the parking period, based on the terms and conditions of the reservation. Special Offers are regularly updated on the Website/Application. The Company reserves the right to change, extend or lengthen the duration or terms of any Special Offer displayed on the Website/Application. Special Offers may not be combined with other offers and discounts that may be offered by the affiliated businesses to their customers in the context of other promotions or advertising. In the event that in the details of a Special Offer there are additional special terms and conditions, then these terms take precedence over the general terms and conditions of use herein.

Online Booking or Reservation : Successful completion of the online booking procedure on the Website/Application by a user, which implies the reservation of one or more parking spaces in the parking facility of the user’s choice and which is accompanied by a Special Offer or otherwise. Online reservations are FREE.

Processed Reservation (or Completed Reservation): The Electronic Reservation which is successfully completed with the arrival and parking of the vehicle of the reservation in the parking space or parking facility and which is accompanied by the provision of services based on the terms and conditions of the reservation.

Member : The visitor of the Website/Application who, in order to make use of the services of the Website/Application and to benefit from any Special Offers, registers on the Website/Application by creating his or her personal account, through which he or she has the possibility to make the electronic reservations he or she wishes for FREE. By registering, the visitor becomes a member of the application / website and is bound by the terms hereof. Only adults (over 18 years of age) can register as members of the Website/Application.

User : any member of the Website/Application who makes use of the services of the Website/Application.

Beneficiary of the Reservation (or Beneficiary) : The Beneficiary of the Reservation specified by the User during the online reservation process by providing his or her name or the registration number of the vehicle. The Beneficiary may also be the User himself/herself, provided that the latter declares his or her full name as Beneficiary’s full name or registration number as Beneficiary’s registration number. The Beneficiary shall contact the parking facility or parking space in order to obtain the benefits and services provided under the terms and conditions of the reservation.

Arrival Date/Time (or Entry Time)/ Departure Time (or Exit Time)/Registration No. (or Vehicle) :Each Booking is valid for a specific date and time of entry and for a specific vehicle. Based on CITY PARK’s agreement with the parking facility (company or private individual), the vehicle of the Reservation may be assigned to a specific parking space reserved for the Beneficiary for the Arrival Date and Time.

Booking code : The unique code generated when making a Booking through the Website/Application.

Parking/Completing a Reservation in a parking space within a parking facility: During beneficiary’s parking on the Arrival Date/Time at the parking area, the Beneficiary is obliged to indicate to the parking manager his or her name or the Booking Code, as well as the fact that he or she has previously made a Reservation with the Beneficiary through the website or the application, in order to accept the products/services/benefits corresponding to the Reservation as well as the percentage or amount of the discount in the event that the Reservation is accompanied by a Special Offer. In the event that the Beneficiary neglects to inform the parking facility’s staff or the private individual in time that a Reservation has been made via the Website/Application, the parking facility reserves the right to refuse the Reservation or to charge a different rate than the rate listed in the Reservation.

Parking/Completing a Reservation in a private parking space:When the Beneficiary parks on the Arrival Date/Time in the parking facility, the Beneficiary is required to scan the QR code placed by the Company at the entrance of each affiliated private parking space. In the event that the Beneficiary neglects to do so, CITY PARK is not responsible and the Beneficiary must immediately inform CITYPARK for any rectifications. Any charges that will be created on a case-by-case basis may apply. The user has the same obligation, i.e. to scan the QR doe, upon entering the parking lot and before leaving it. The Beneficiary is always responsible for scanning the QR code both upon entry and upon exit, since if he or she neglects to scan the QR code, especially upon exit, charges will continue to be applied since the system will not be informed about the conclusion of the parking.

Modification of the Reservation : The User of the reservation, after making a reservation, has the right to modify a) the name of the Beneficiary, b) the Date & time of arrival c) the Date & Time of arrival c) the Date & Time of arrival Time of Departure and/or d) the Registration Νο. Modification of the Reservation can be made up to and including the Arrival Time and is not charged to the User / Beneficiary of the Reservation. However, exceeding the reservation time beyond the time range for which – depending on the time frame offered – the Beneficiary/User has made a reservation without prior modification will result in a charge double the initial charge for the excess time.

Cancellation of a Reservation in a parking space/parking facility by the User:The User of the Reservation, after making a Reservation, has the right to cancel it, if this is permitted by the policy of each parking space / facility. Cancellation of the Reservation can take place until the time of arrival and whether it is charged to the User / Beneficiary of the Reservation depends again on the policy of the parking space / facility in question.

Cancellation of a Reservation in a parking space – private parking facility by the User:The User of the Reservation, after making a Reservation may proceed to cancellation, but the charge already made is not cancelled and no refund is made to the User / Beneficiary of the Reservation.

Cancellation of a Reservation by the Parking Space or Facility: In extreme cases where the parking facility has become full and does not use the electronic reservation management system of the application or the website, for reasons of force majeure or in the case of an emergency private rental of the entire parking facility by a third party, the parking facility or the Company has the right to cancel the reservation of a user by informing the user within a reasonable period of time up to the date and time of arrival. In this case the Website/Application will send a special email to the user of the reservation informing him or her of the cancellation and the reason cited by the parking facility. The parking facility or the Company may alternatively contact the user by telephone at the contact telephone number provided by the user when registering on the Website/Application or when making a reservation. In addition, the parking facility may cancel a user’s Reservation if, based on its policies, the user has been deemed unwelcome due to previous repeated no-show incidents in the parking facility. In the event of cancellation of a reservation by the parking facility or the App or the website within 1 hour prior to the arrival time and only when the reservation has been made at least 4 hours prior to the arrival time, the Website/App shall compensate the user by offering him or her additional Reward Points or a discount voucher for subsequent use, based on Article XI hereof.

Cancellation of a Reservation in a private parking space by the Company:In extreme cases where the private parking facility cannot be used for reasons of force majeure or because it has become inaccessible due to weather conditions or due to works taking place and this was not made known to the Company in time or became known after the reservation was made, the Company has the right to cancel the reservation of a user while informing him or her within a reasonable period of time up to the date and time of arrival. In this case, the Website/Application will send a special email to the user of the reservation informing him or her of the cancellation and the reason for the cancellation. Alternatively, the Company may contact the user by telephone at the contact number provided by the user during registration on the Website/Application or when making the reservation. In addition, the Company may cancel a user’s Reservation if the user has been deemed unwelcome due to previous repeated incidents of No-Show in affiliated parking facilities. In the event of cancellation of a reservation by the App or the website within 1 hour prior to the arrival time and only when the reservation has been made at least 4 hours prior to the arrival time, the Website/App shall compensate the user by offering him or her additional Reward Points or a discount voucher for subsequent use, based on Article XI hereof.

Late Parking / Parking with a different Registration No. : If a) the Beneficiary of the reservation arrives at the parking space more than one half hour after the scheduled Arrival Time (Late Parking incident) and b) the Beneficiary arrives at the parking space on time but with a different registration number than the one stated in the reservation (Registration No.), the parking facility reserves the right to refuse, at its discretion, either the service implied by the prior reservation or the corresponding special offer accompanying it. The above does not apply to reservations in private parking spaces, where parking can be carried out even if delayed as well as with a different registration number from the one stated in the reservation, provided that the user scans the QR code and has paid the fee for the total time of the reservation.

No-show : An Online Booking that has not been cancelled and whose vehicle does not finally show up at the parking facility under the terms and conditions of the booking, i.e. within half an hour of the scheduled arrival time on the date of the booking. No-shows are charged to the user and the holder of the reservation according to the commercial policy of the parking facility. In particular, in the case of no-show at a private parking facility, it should be noted that it does not cancel the charge and the fee is not refundable to the user. The user is informed by email for each no-show that concerns him or her. In case of any objection on the part of the User, he or she has the opportunity and is encouraged to contact the Website/Application by e-mail. For reasons of protecting parking facilities in order to minimize the number of No-Show incidents and with the ultimate aim of providing optimal service to the members of the Website/Application, repeated No-Shows, i.e. three (3) in a period of six (6) months, will result in the deletion of the User from the Website/Application. In the event of a breach of the terms hereof, the Company has the ability and the right to trace the IP address of the users and, if necessary, to contact their internet service provider (ISP). In addition, each parking facility may follow its own No-Show policy which may be stricter than that of the Site/Application. Therefore, each parking facility reserves the right to cancel a user’s reservation if that user has exceeded the number of no-shows set out in its policy.

Cost of Service/Payment Methods: Creating an account/user profile either in the app or on the website is free of charge. Once the user logs in with their profile on the application/website and enters the area where they wish to reserve a parking space, they are presented with a map with “pins” of available affiliated parking spaces, each of which indicates the hourly parking cost. The user is obliged to pay the parking fee The payment methods for use of parking services are as follows:

Α) FOR RESERVATIONS OF PARKING SPACES WITHIN ORGANIZED AFFILIATED PARKING FACILITIESPARKING

When the User logs in to the platform through the application or the website and once they select a parking space reservation and the times they wish to use the parking space within the organized affiliated parking facilities, they have two options. They can pay directly online by entering a credit or debit card or pay at the affiliated parking facility using the methods available there. If the user does not use the entire time period of the reservation and has paid online, the remaining balance is refunded to the card if the company allows this, since some parking operators issue tickets and others charge a time-based fee. However, if the time for which the User has already prepaid is exceeded, the User has the option to pay the additional amount for use of the parking space directly online via credit or debit card or to pay at the affiliated parking facility using the methods available there. Also, in the event of cancellation of a prepaid reservation, the refund will be credited back to the user’s card if the company has allowed this according to its policy.

Β) FOR RESERVATIONS OF PRIVATE PARKING SPACES OF PRIVATE INDIVIDUALS AFFILIATED WITH THE COMPANY

When the User logs in to the platform through the application or the website and once they select a parking space reservation and the hours they wish to use it in a private parking facility, they are given only one payment option, i.e. to pay directly online by entering a credit or debit card. Upon arrival at the selected parking space, the user is required to scan with his or her mobile phone the QR code located at the entrance of each of the affiliated private parking facilities. When the user leaves, they will have to scan the QR code again with their mobile phone. If the user does not use the entire period of the reservation, the remaining amount is non-refundable. If the time for which the User has already prepaid is exceeded, the difference is automatically billed to the User’s registered card. As already mentioned above, exceeding the reservation time beyond the time range for which – depending on the time frame offered – the Beneficiary/User has made a reservation without prior modification will result in a charge double the initial charge for the excess time.

In both cases A and B above, the user may register more than one card. When the user’s debit and/or credit card is stored in order to make online payments on the Application and the Website, it is completely secure, as the card details are protected and are not registered with the Company (either in the Application or on the Website), but only with the certified electronic payment provider with whom the Company cooperates, while the data is encrypted.

V Ι. User Liability

The visitor/member who makes use of the pages and services of the CITYPARK Application and the website www.citypark.gr accepts that he or she will use the Application/Website within the framework set by the applicable Greek and European legislation and good faith and morality and in a manner that does not restrict or prevent its use by third parties. The user of the application and the website must therefore comply with the rules and provisions of Greek, EU and international law and refrain from any illegal and improper behavior that may affect other users and cause damage/malfunction of the application or the website. The user agrees to use the application/website only in accordance with these Terms. In the event of unlawful conduct or conduct contrary to these Terms and the applicable legal framework, the user is obliged to compensate the Company for any damage suffered by the Company as a result of the above actions.

The user of the application/website shall not use it to create, transmit, send or otherwise make available any content that is false, inaccurate or misleading, illegal, harmful, obscene, defamatory, threatening or extortionate, constitutes a violation of the privacy of another person, may cause harm to minors in any way, implies or relates in any way to child pornography, is offensive to social minorities, population groups and racial characteristics, is not permitted to be transmitted in accordance with the law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any industrial or intellectual property right, contains software viruses or any other code, files or programs designed to damage, destroy or interfere with the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way, is used to collect or store personal data about other users. The visitor or member who makes use of the pages and services of the website/application assumes the exclusive responsibility for any damage caused to the Company by bad or improper use of the relevant services. If any kind of use of the types mentioned above is detected, the Company reserves the right to automatically delete the member without notice, proceeding to any action provided for by the applicable legislation and the relevant provisions. Each member is also responsible for maintaining the privacy of his or her account in order to prevent any malicious use by third parties.

VI Ι. APersonal Data Security

The Company recognizes and takes seriously the importance of the security of Personal Data and electronic services and takes all necessary measures, using modern and advanced methods, to ensure maximum security. Details are set out in the Privacy Policy of the Application/Website (hereinafter “Privacy Policy”), as well as in the “Cookies Policy”, which form an integral part of the Terms of Use.

VII Ι.Updates & newsletters

The Company maintains a record of the e-mail addresses of the users/members of the Website/Application for sending automatic e-mails directly related to the services of the Website/Application (such as account creation e-mail, confirmation/modification/cancellation e-mails, e-mails regarding the status of loyalty points under the customer loyalty program, etc.) as well as e-mails of an informative nature (such as newsletters). In the case of emails of an informative nature, the user/member can choose, if he or she wishes, to receive them or not, while if they have chosen not to receive them, they can unsubscribe from this service by using the relevant unsubscribe link available in each email of an informative nature that is sent or through the profile management page available on the Website/Application. The Company reserves the right to delete any recipient without giving any reason.

Indicatively and not restrictively, the Company may send emails after the registration of a new member or the modification of the member’s account details on the Website/Application, after making an online reservation for information and/or reminder of the reservation details, as reminders for the services it offers, for sending information critical for the processing of transactions (reservation details, cancellations of reservations, etc.), for newsletter purposes, for promotional purposes, for proposals of services related to the application/website, to encourage visitors/users/members to complete questionnaires or generally obtain responses from visitors/users/members regarding their satisfaction with the services of the application/website and the affiliated parking facilities.

The Company also maintains a record of the telephone numbers provided by the users of the Website/Application and the callers to its call center for sending SMS. Such messages are directly related to the services of the Website/Application (such as mobile phone confirmation code, important communications regarding the user’s reservations, etc.). In addition, messages of an informative nature may also be sent either in relation to the services of the application/website or on behalf of third parties (e.g. affiliated parking facilities). In the case of messages of an informative nature, the user/member can choose whether or not and if he or she wishes not to receive them during the registration process, within the management of his or her profile on the Website or by sending an email to contact@citypark.gr. The Company reserves the right to delete any recipient without giving any reason.

In the event that a user does not want to receive any email or any other type of communication from the Company, he or she should request to be deleted from the service by sending a request to contact@citypark.gr or through the management of his or her profile within the Website/Application.

IX . Disclaimer Statement

A) FOR RESERVATIONS OF PARKING SPACES WITHIN ORGANIZED AFFILIATED PARKING FACILITIESPARKING

The Company shall not be liable to the Members for the quality of the services provided by the Affiliated Businesses or for any damages that may occur during parking or otherwise. The existing transactional relationship governs the parties and in this case the users of the Application/Website and the Affiliated Businesses and only them. Under no circumstances, including negligence, shall the Company be liable for any form of damage direct, indirect, incidental, positive or consequential, including damages due to moral harm, suffered by the member or the visitor of the Website/Application from the use of the pages, services and options of the Application/Website which the member or the visitor of the Website/Application undertakes on his or her own initiative and with the knowledge of the terms hereof.

It should be noted that the Company bears no responsibility whatsoever with regard to the products/benefits/services promoted through the electronic reservations and the Special Offers that may accompany them, for which the parking facility in question is solely responsible towards the Beneficiary. Indicatively and not restrictively, the Company is not responsible for the quality, the features, the individual characteristics of the products services/services of the parking facilities, for any legal or factual defects as well as for the manner and time of their provision to the Beneficiaries.

The Company does everything necessary for the proper functioning of the Application and its website, but without guaranteeing that the pages, services, options and contents of the Website/Application will be provided without interruption, without errors or other technical problems and that errors will be corrected. Users are not entitled to any compensation for any damage that may result from the inability to use the application/website, as well as from any errors, interruptions, defects or delays in its operation or in the transmission of information through it on the internet. It also does not guarantee that the same or any other related website or the servers through which they are made available to the members of the Website/Application and its visitors, are provided free of viruses or other harmful content. It does not guarantee in any way the accuracy, completeness and/or availability of the contents, pages, services, options or their results.

When providing the services of the Website/Application, the information disclosed is based on the information provided by the parking facilities. For this reason, the parking facilities have access to a Special Management Website through which they are solely responsible for updating all Special Offers and other information such as the specifications for their products/benefits/services, which appear on the Website/application. Although the Company makes every effort to ensure the proper functioning of the services of the Website/Application, it can neither confirm nor guarantee that all information is accurate, complete or correct, nor can it be held responsible for any errors (including obvious and typographical errors), for interference due to (temporary and/or partial) suspension of operation, restoration, upgrading or maintenance of the Website/Application or any other cause, for inaccurate, misleading or untrue information or for failure to distribute the information. Each parking facility is responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including Special Offers and availability) displayed on the Website/Application. The Website/Application is not and should not be considered as a means of suggesting or endorsing the price, level of service or rating of any affiliated parking facility.

To the extent permitted by law, neither the Company nor any of its affiliates, online partners or others involved in the creation, sponsorship, promotion or any other way of providing the Website/Application and its content, shall not be liable for ( i ) any punitive, special, indirect or consequential damages or loss, any loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to clientele or reputation, loss of right to compensation, ( ii ) any ambiguity regarding the information (description) of the parking facilities (including prices, availability and rating) provided on the Site/Application, ( iii ) services or products offered by the parking facilities, ( iv ) any (direct, indirect, consequential or punitive) damages, losses or charges incurred or paid by Members pursuant to, following or in connection with the use, inability to use or delay in using the Website/Application; or ( v ) for any (personal) injury, death, damage to personal property or other (direct, indirect, special, consequential or punitive) damages, losses or charges suffered or paid by members, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentation, tort or absolute liability of the car parks or liability attributable (in whole or in part) to the car park (its employees, management, executives, agents, representatives or affiliates), including any (partial) cancellation, overbooking, strike, force majeure or for any other event beyond the control of the Company.

The Application/Website may provide hyperlinks to other websites, which belong to third parties and therefore are not under the Company’s management and there is no possibility for the Company to intervene in their content. The providers of these external websites bear full civil and criminal liability for the security and validity of the content and information contained therein. The Company does not guarantee their availability and bears no responsibility for the content, correctness, legality, completeness and accuracy of the information, nor for the quality and properties of the products or services available from the websites of third parties. Users’ connection to these external websites is at their own risk and in any case, users must contact the providers of these websites directly for any issues that may arise from visiting and using them.

The above cases are indicative and do not constitute an exhaustive list of all cases where the Company is not at fault.

B) FOR RESERVATIONS OF PRIVATE PARKING SPACES OF PRIVATE INDIVIDUALS AFFILIATED WITH THE COMPANY

The existing transactional relationship when it comes to booking private parking spaces of private individuals affiliated with the Company, governs the parties and in this case the users of the Application / website and the affiliated private individuals – owners of parking spaces and only them. The Company is not liable to the members for any damage that may occur during parking or otherwise. Under no circumstances, including negligence, shall the Company be liable for any form of damage direct, indirect, incidental, positive or consequential, including damages due to moral harm, suffered by the member or the visitor of the Website/Application from the use of the pages, services and options of the Application/Website which the member or the visitor of the Website/Application undertakes on his or her own initiative and with the knowledge of the terms hereof.

The company bears no responsibility if the user is prevented from using the parking facility by an illegally parked vehicle in front of the entrance of the facility, as the above event is not due in any way to any act or omission on the part of the Company.

To the extent permitted by law, neither the Company nor any of its affiliates, online partners or others involved in the creation, sponsorship, promotion or any other way of providing the Website/Application and its content, shall not be liable for: ( i ) any punitive, special, indirect or consequential damage or loss, any loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to patronage or reputation, loss of right to compensation; ( ii ) any (direct, indirect, consequential or punitive) damages, losses or charges incurred or paid by Members, under, following or in connection with the use, inability to use or delay in using the Website/Application; ( iii ) for any (personal) injury, death, damage to personal property or other (direct, indirect, special, consequential or punitive) damages, losses, losses suffered by members, while parked in a private parking space contracted with the Company, including any cancellation, force majeure or for any other incident beyond the Company’s control; ( iv ) for any damage, loss or destruction caused by members/users in the parking spaces for which members/users are solely responsible to the private parking space owner, who alone they must compensate themselves, without the Company being liable in any way for the compensation of any positive or consequential damage and without the Company having any liability whatsoever to the members/users for this reason.

The above cases are indicative and do not constitute an exhaustive list of all cases where the Company is not at fault.

X . User Comments and Material

Only users who have accepted their services through the Website/Application have the right to submit comments, reviews and ratings for the Parking Facilities of any kind to the Website/Application.

Users are entitled to submit a review as soon as their booking is completed.

Comments/reviews that do not violate the terms of this policy may be published up to 10 days from the date of departure from the parking space in question.

User comments and reviews may (a) be posted on the Website/Application, (b) be used and placed (in whole or in part) by the Company on social media platforms, newsletters, special promotions platforms, applications and other networks owned, hosted, used or controlled by the Company.

The Company is not responsible for and does not endorse the content of comments submitted by users. Every user should comment and rate with decorum. The Company reserves the right to modify, refuse and delete comments, at its sole discretion, with the ultimate aim of protecting its members and affiliated companies or affiliated individuals from any dishonest, malicious and/or ill-intentioned reviews (whether positive or negative).

More specifically, the Company may not accept comments/reviews or specific parts thereof if:

They are written in capital letters or Latin characters ( Greeklish ) or contain spelling errors to an extent that makes them difficult or unpleasant to read, or written in a language other than Greek or English.

They include content that is abusive, threatening, defamatory, libelous, offensive, obscene, scandalous, inflammatory, extortionate, false, racist, pornographic or anything that could be considered illegal, give rise to legal liability or otherwise violate the law.

They contain indecent expressions and/or expressions with sarcastic connotations

They attempt to advertise the parking facility or other websites, services or products.

They do not contain any substantive comment/ criticism about the parking facility, i.e. they do not specify with sufficient clarity either the positive or the negative aspects of the services they received in order to provide useful information to the other members of the Application or the Website and to the parking facility or the Company itself in case of a private parking facility, the opportunity to respond to specific issues.

They contain references or are written to comment on or respond to another user’s review or are intended to provoke a response or contain references to other reviews.

They contain references to natural persons by name.

They include reports of incidents or suspected incidents of major health concern with reference to specific facts that cannot be substantiated.

They show a significant discrepancy between the text and the accompanying scores.

The Company is not responsible and does not endorse the content of the comments/reviews submitted by its members.

In case of a low rating by the User, the Company may ask the User to explain the reasons for the low rating. If the User does not substantiate the low rating or provides documentation that is in bad faith, malicious, and/or otherwise motivated, then the rating will be deleted.

Unless specifically requested, the Company does not wish to receive any confidential, secret or proprietary information or other material from members through the Website/Application for any of its services, by email or otherwise. Any information or material submitted by members, which has not been specifically claimed by the Company to be confidential, will be deemed not to be confidential, secret or proprietary. The Company has the right to use, reproduce and disclose without restriction such material. Such material does not of course include the member’s Personal Data.

Members warrant to the Company that the material/information posted on the Website/Application does not include and does not infringe any registered trademarks, logos or copyrighted material of any natural or legal person.

In particular for parking spaces within affiliated businesses (A)

the Company may not accept comments/reviews or specific parts thereof if:

They describe incidents of conflict between customers and/or staff members of the parking facility or report incidents of unlawful acts or other incidents involving staff members or customers of the parking facility that cannot be proven.

They have been written for any purpose other than describing and commenting on the user’s experience with parking and/or service at the parking facility in question and/or referring to other parking facilities and/or stating that the reviewer did not park during his or her visit or containing references to persons who have a professional relationship with the parking facility or to other persons who visited the parking facility at the same time as the reviewer’s visit.

They report incorrect prices or objective information about the parking space that does not correspond to reality, as long as this comes to the knowledge of the administrators of the Website/Application after being informed by the legal representatives of the respective business.

Parking spaces have the option, if they so choose, to respond to public comments posted.

ΧI. Customer Loyalty Program

The Company participates in the Partner Network of Piraeus Bank’s yellows Reward Program. Each type of electronic card acceptance application used by the Company has the “Rewards Application” installed on it.

In the event of a successful transaction using a Piraeus Bank Card in a card acceptance application of the Company, the User may, at his or her sole discretion and in accordance with the terms of the Program, redeem in the application or the website part or all of the yellows collected under the Program, as they are displayed by the Application during the transaction. Redemption of the yellows by the user at the Company is carried out against the exchange rate which is set each time on the yellow.piraeusbank.gr website, which the Company, together with the total number of the Customer’s yellows that appear through the Application, must notify the Customer, as applicable, prior to redemption of the yellows. In cases of redemption against part of the value of the services, such redemption will be for a certain amount of the total value of the services in question, to which amount a certain number of yellows will correspond.

The Company is not liable if the Bank, which reserves this right, suspends the possibility of redeeming for the Company the yellows, which have already been collected from the Customers.

In case of cancellation, withdrawal or non-completion of a transaction at the Company (either in the Application or on the Website) in the context of which the User redeemed yellows, as mentioned above, the yellows redeemed will be offset, which will be returned to the User, in accordance with the terms of the Program.

Within the framework of the above Program, the value of the yellows with which the Bank rewards Customers in cooperation with the Company, may be reflected, inter alia, in the form of

1) Gift vouchers and/or Coupons, which are redeemed on the Application/Website, in order for the User to purchase its services. With gift vouchers and/or coupons issued by the Company and delivered to the User in any convenient way at the Bank’s discretion (hereinafter: the “Gift Vouchers”), the User may receive the Company’s services with a discount equal to the nominal value of the Gift Voucher. With Coupons (hereinafter: the “Coupons”), the Customer may receive free of charge from the Company services of a specific value upon presentation of the Coupon. Within the framework of this cooperation, the Bank will reward Customers with yellows, which they can redeem in whole or in part, inter alia, in order to receive Gift Vouchers and/or Coupons, with which they will make purchases of services that can be carried out in any parking facility under contract with the Company a) in the case of a parking business in physical and/or electronic form and b) in the case of a private parking facility only in electronic form and

2) Discount codes (hereinafter: the “Discount Codes”), which will be made available by the Company to the Bank, which in turn will be able to make them available to Customers/Users. Such Discount Codes will provide Users with one of the following three alternative benefits from the Company. Specifically, they will enable users: a) to purchase services from the Company at discounted prices, b) to obtain services from the Company without paying a monetary price, and c) to access offers of the Company, which will be addressed exclusively and only to holders of the Discount Code in accordance with the specific terms of each offer, as has been agreed in each case between the Bank and the Company.

Communication between the contracting parties regarding the issue of Gift Vouchers/ Coupons/ Discount Codes will take place via e-mail. These codes, which will be unique for each Gift Voucher / Coupon / Discount Code, can be generated either by the Company or by the Bank following an agreement in which the issue number will be specified. The process of issuing them shall not involve any financial burden for either Party.

Each Gift Voucher/ Coupon/ Discount Code will be valid for a period of three (3) calendar months from the date of its issue or any other period of time that the Bank may determine and notify to the Customer and/or the Company, in accordance with the specific terms of the Program, which will be communicated to the Customers/ Users through the Bank’s branch network and/or by any other appropriate means selected by the Bank. One or more Gift Vouchers or Coupons or Discount Codes may be used in each transaction by the Customer with the Company, unless otherwise specified in their body.

For the voucher or coupon to be valid, it must explicitly and clearly state the following information: a) the description of the product or service to which it relates; b) the Company’s details and/or logo; c) its face value, if any; d) its value in yellows; e) its Code; f) its date of issue; g) its expiry date, until which (from the date of issue) the User may redeem it; and h) the terms of the offer.

For the Discount Code to be valid, it must explicitly and clearly mention a) the Company’s details and/or the Company’s logo, b) the exact description of the product(s) or service(s) to which it relates, c) the value of the Coupon in yellows; d) a unique code; e) the period of time within which the user may make the purchase at the discounted price or acquire the product and/or service indicated on the Coupon; and f) the initial and discounted price, if applicable, as provided in the offer.

The above data may be modified/changed after their notification to the Users, with the consent of the Bank.

The Gift Vouchers and/or Coupons and/or Discount Codes will be redeemed at the Company by the holder of the Gift Voucher and/or Coupon and/or Discount Code via the Application / Website.

In particular, in order for redemption to take place:

1. of the Gift Voucher at the Company, the Customer/User must make a transaction via online payment on the Application or the Website, of equal or greater value than the value of the Gift Voucher. If the total cost exceeds the nominal value of the voucher, the user must pay the difference to the Company via electronic payment. To the extent that the cost is covered by the value of the vouchers, the Customer will be exempted from the obligation to pay it to the Merchant. In the event that the total cost of the purchase is less than the value of the voucher, the Merchant will not pay the difference to the Customer under any circumstances, but the voucher will be deemed to have been redeemed. Therefore, the Bank will pay the Merchant the amount indicated in the voucher.

2. of the Coupon at the Company, the User will accept free of charge the services provided by the Company, against electronic registration of the Coupon on the platform.

3. of the Discount Code at the Company, the User is entitled to acquire the services mentioned in the offer and to receive the legal tax document with the paid purchase value.

Gift Vouchers/Coupons/Discount Codes can never be redeemed for cash and their holder in the Company is deemed to be the Customer/User.

The conditions under which Gift Vouchers and/or Coupons and/or Discount Codes will be granted, as well as the selection of the Users to whom they will be granted, are at the Bank’s sole discretion and sole judgment.

In case of non-availability of a number of Gift Vouchers and/or Coupons and/or Discount Codes, where their validity date has expired, as well as in case of cancellation by the User for any reason or in case of non-redemption by the User within the period of time provided above, the Gift Vouchers/Coupons/Discount Codes may be replaced with new ones of later expiry.

XII . POLICY CHANGES

It is possible for the purpose of improving the Company’s services that there may be policy or service changes without prior notice. The user can be kept informed about this on this Website/Application. For this reason, it is recommended that users/members/visitors read the terms of use regularly in order to be informed of any changes in their content.

The Company reserves the right to change or modify the applicable terms for use of the Website/Application at any time, without notice to users/members. Such changes, modifications, additions or deletions to the terms of use shall take effect immediately, i.e. from their posting on the Website/Application. Any use of the Website/Application following such change or modification shall be deemed to imply acceptance by the user/member of the changes, modifications, additions or deletions. The Company may, at any time, terminate, change, suspend or discontinue any individual function of the Website/Application including the availability of services, presentation or description of any product or service.

XIII.EApplicable law

The above terms of use, as well as any modification, change or alteration thereof, are governed and supplemented by Greek law, European Union law and the relevant international treaties. Any provision of the above terms that is contrary to the law shall automatically cease to be valid and shall be removed from the present, without in any way affecting the validity of the other terms. The present constitutes the entire agreement between the Company, the visitors/users and its members and is binding only on them. No modification of these terms shall be taken into account and shall not form part of this Agreement unless it is in writing and incorporated herein. The Company reserves the right to unilaterally modify or renew these terms and conditions, according to its needs and business practices. The Courts of Athens are locally competent for any dispute.

XIV . Other Terms of Use

Additional terms of use or documents that may be posted on the Application/Website from time to time shall be deemed to be directly incorporated herein and shall apply as a supplement to these terms of use and shall not replace them. The Company reserves the right, at its sole discretion, to make changes or modifications to these terms of use at any time it deems necessary. Users will be informed of any change by updating the date of the last revision to these terms of use, and each user waives any right to receive specific notification of any such change. It is the sole responsibility of the user to periodically review these terms of use to remain informed of revisions and updates. Users are presumed to be aware of and accept the changes to any revised Terms of Use as long as they continue to use the application/website after the date of posting of the revised Terms of Use.

The original Greek text of the Terms of Use and Privacy Policy of the Website/Application may have been translated into other languages. The translations are provided for convenience and no rights derive from their texts. In the event of a dispute regarding the content or interpretation of the Terms of Use or the Privacy Policy or a difference between the Greek version and any other translated version, the Greek versions of the texts, to the extent permitted by law, shall prevail and be final. The Greek version of the Terms of Use and Privacy Policy are available on the Website ( selection of the Greek language is required) or can be sent upon written request.

When a reservation is made at one of the affiliated parking facilities, the terms of use of the parking facility also apply.

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Contact Information

info@fraport-greece.com

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